# Claim Flow

* When an insured event occurs, The customer can access Saladin's Claim portal to submit a claim request. The claim URL has been sent to the email of the customer.
* In the Claim screen, the customer must search & select an order to request the claim.
* Saladin provides an m-web for customers to enter their claim details  and other required information from the Insurer
* The claim request will be received and handled by Saladin and Insurer.

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