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Embedded Trip Insurance
  • External Authentication
  • 📖API Document for Embedded Trip Insurance
    • 🎧Agent Booking - Customer Journey
    • 🎰API Details
      • The older version APIs
        • API #01 - Calculate Premium v1
    • 🙎End User Booking - Customer Journey
    • Business Logic Handling
    • Claim Flow
    • External Authentication
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  • Purchase Flow
  • Cancellation Flow
  1. API Document for Embedded Trip Insurance

Agent Booking - Customer Journey

PreviousAPI Document for Embedded Trip InsuranceNextAPI Details

Last updated 1 year ago

Purchase Flow

  • Agent accesses booking tool of Partner

  • Agent creates a new booking and collects customer's information as normal

  • During booking flow, Partner's system can get the insurance price by calling API #1

  • After the booking is confirmed and ticket is issued successfully, partner's system calls API #2 from Saladin to officially create an insurance policy

Cancellation Flow

  • The BO user of the partner cancels the ticket on the partner tools when received the request from their customer.

  • When tickets were canceled, the partner system calls API #3 from Saladin to cancel the trip/ticket of the policy.

  • Then the user considers case by case that customers can be eligible with the condition of the program "Tri ân khách hàng".

    • If yes, the partner system calls API #4 to request a claim for the customer, the Saladin will contact the customer and collect more information and then process the claim for the customer.

    • If not, do nothing.

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