🎧Agent Booking - Customer Journey

Purchase Flow

• Agent accesses booking tool of Partner

• Agent creates a new booking and collects customer's information as normal

• During booking flow, Partner's system can get the insurance price by calling API #1

• After the booking is confirmed and ticket is issued successfully, partner's system calls API #2 from Saladin to officially create an insurance policy

Cancellation Flow

• The BO user of the partner cancels the ticket on the partner tools when received the request from their customer.

• When tickets were canceled, the partner system calls API #3 from Saladin to cancel the trip/ticket of the policy.

• Then the user considers case by case that customers can be eligible with the condition of the program "Tri ân khách hàng".

  • If yes, the partner system calls API #4 to request a claim for the customer, the Saladin will contact the customer and collect more information and then process the claim for the customer.

  • If not, do nothing.